Excellent service received

Compliment to Megan Randell for her assistance was really appreciated and she truly carry the phrase "Customer Centricity" as A custodian for the bank. Team Leader Universal Banker Capegate. Megan resolved my call center compliant within 3 days. I have been struggling since May 2023 with call center and call center also updated my email incorrectly and this caused no statements received since May 2023 and this caused no two-way communication and resulted in that debit order was not cancelled and R2021 deducted from my bank account. Megan arranged for the amount to be reversed and loan account closed. A BIG thanks to Megan.