AM
Ayanda M

1 reviews | Active since Jan 2017

12 Mar 2020, 21:44

Excellent service from Mr Gulam Nagvadari at Standard Bank Rosebank

I went to Standard Bank on Wednesday 10 March desperate for a short term credit facility. This, after my bank which I have banked with for years, turned down my request to increase my credit card limit or short term credit facility. My brother in law died last Sunday and I needed to cover urgent expenses including travel bookings to attend the funeral in Cape Town. To cut a long story short at Standard Bank I was assisted by Mr. Gulam Nagvadari and a trainee colleague of his whose name I can't remember now. Standard Bank approved my short term credit facility and increase my credit card facility. Mr. Nagvadari was very informative and pointed out the advantages of the credit card such s the 55-day interest-free period. I was very happy with the service he provided. When there was a red flag on my application he went over the normal call of duty to ensure that the facility was approved yesterday and when I went back to the bank just before 5pm to sign the forms he explained the process again and was not worried that it was after hours. I give his service a 5-star rating and I am considering coming back to Standard Bank.

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Replies (1)
Standard Bank
Standard Bank's reply16 Mar 2020, 23:14
Official
Dear Ayanda Madyibi

Thank you for your posting.

It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.

We are delighted to hear of your wonderful experience with Mr Gulam Nagvadari.

Kind regards

Complaint Resolution Centre
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