HJ
Hildegard J

1 reviews | Active since Apr 2019

05 Sept 2021, 11:45

Excellent service form Standard Bank's ***** section

Thank you Standard Bank - I now feel very safe about my cards. Excellent service from Standard Bank Last Friday I tried to use Snapchat and tried to log in by using both my credit and savings cards. Nothing worked - what I didnt know was that I had to register my cards first to access it. I immediately thought the fault lies with my bank and was just beginning to get upset when my phone rang and Standard Bank's ***** section phoned me! They then explained that it looked suspicious that I have tried too many times to unsuccessfully log in to Snapchat . After I have proved that I am me - they then helped me to register and make my payment THANK YOU Standard Bank - I now feel SO VERY SAFE should my cards get ****** you will be fast and efficient to stop anyone taking all my money.

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Replies (1)
Standard Bank
Standard Bank's reply06 Sept 2021, 01:30
Official
Hello
 
Thank you for your posting. 
 
It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated. 
 
We are delighted to hear of your wonderful experience. 
 
Kind regards 
 
Ashraf Khan,
Complaint Resolution Centre
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