Excellent Service

On Sunday the 4th of July, someone tried to purchase an online game through my account. I was able to immediately take steps and had my check card canceled. I then asked if the new card could be delivered to Karaglen Branch. By Monday the 12th I had heard nothing from Standard Bank, but could not get to the branch because of Protest action and the shopping centre being closed. On Thursday the 15th I contacted Standard bank and asked if it was possible to do a face to face delivery. This was arranged. On the 22nd July, I phoned Standard bank to enquire about the whereabouts of my card. I was told that Card Division would contact me with regards to delivery. Today the 23rd I still had not feedback, I then called Standard Bank to request delivery details, and I was told that I will only receive my card on Monday. In all the communication I had with the call centre agents, they were always polite, professional and very friendly. I was annoyed to hear I will only get my card next week, and put the phone down. I just received a call confirming that I would get my card tomorrow. Thank you to the staff who went out of their way to assit me.