Excellent service and going the extra mile

<p>On 15 March 2017, I went to standard Bank in the Kollonnade to get the pin to my I Card. Daylin Sutton helped me at enquiries. He noted that my card was not active yet, as it was not Ficad yet. Even though it wasn’t his responsibility, he offered to do it for me, as I informed him that i want the card to be active as soon as possible. I didn’t have any FICA documentation with me, except for my ID and the documentation received with my ICard, as I believed that everything would’ve been sorted out and i just needed the pin. He needed my proof of address, which I didn’t have on me. Take note that the bank has already closed and the time was almost 25minutes after closing time. He remained friendly and eager to satisfy my client needs. He offered to come by my residence after he had finished work, to fill in a proof of residence form confirming that i infact do live at the place i stated to him. He did not have to do it, he could’ve simply requested me to take him the relevant documentation which i have been struggling to obtain and to make time for to take to him, but he still offered to take his own time after work to satisfy the needs of a client. This is by far the best service i have ever experienced at any bank or company. A massive thanks to Daylin Sutton for your excellent service, I really hope that more people would go the extra mile like you do.</p>