Excellent Customer Service (Kenilworth Branch)

Hi, I would like to review the excellent customer experience received at the Kenilworth Centre branch from Nolitha Noqekwa. I flew in and advised the customer experience consultant that my bank account was frozen since February and I was not in the country to have it unsuspended. This caused so much challenges for myself overseas. She had a look and started the process of unfreezing the account and helped me with the FICA process and managed to sort the account out fairly quickly. I would just like to take the opportunity to thank her for her diligence and understanding of the subject matter and was able to retain a long standing client from moving to another bank. Thank you for your support and assistance in clearing up the confusion and sorting my account out. Mr M Adams