EXCELLENT CUSTOMER SERVICE

On Saturday 1 November I had to go to my bank (Standard, Cape Gate branch) to report lost bank card. I went early, before bank opened, to avoid long line. There was already one when I arrived. Not long after me joining the line, a young man came out of the bank carrying a tablet, enquiring the purpose of their visit, taking down their name and then directing where to go once the bank opens. ( I later heard that he did this on his own initiative because he could see the day becoming busy). When the bank opened for business we all knew exactly where to go. Lucky for me this same young man assisted me at the enquiry desk. He was friendly, professional, efficient and fast and my problem was solved in no time. This young man's name is NICHOLAS. Unfortunately I don't know his surname. As I mentioned earlier this was at the Cape Gate Branch, Brackenfell, Western Cape. Well done to you Nicholas! Thank you for dissolving a very stressful issue in no time. Thank you for being so friendly and efficient. You truly put some colour in my day. You are a positive asset to your organization. Keep up the good work!