TM
Tracy M

1 reviews | Active since Nov 2015

22 Jun 2017, 10:45

Excellent customer service

<p>Good Day </p> <p> </p> <p>I trust this email will find you well. </p> <p> </p> <p>I was treated with the greatest of customer service by Nondlela Klolo and Mzoli Gqasana </p> <p>***</p> <p> </p> <p>I really was helped by both of them </p> <p> </p> <p>After being treated badly by the lady called Nicole from UCount contact centre, she was rude, disrespectful and unprofessional. </p> <p> </p> <p>Kind Regards, </p>

0
Replies (2)
Standard Bank
Standard Bank's reply10 Jul 2017, 12:54
Official

Dear Customer

Thank you for posting the message and allowing us the opportunity to look into the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

***

Standard Bank
Standard Bank's reply11 Jul 2017, 11:23
Official

Good day Tracey,

Thank you for chatting to me. I assure you that the shoddy service received by Nicole @ our U count department will be addressed.I also thank you for the time taken to compliment Nondlela Klolo and Mzoli Gqasana – your commendation has been passed onto the respective heads.

I will be in contact.

Kind regards

Helene