Excellent Customer Experience

I was pleasantly surprised at the service received by the consultants at the Westgate Branch. It was a particularly busy day it seemed. It was after lunch and queues were still winding through the branch. I was greeted by a pleasant young man, Frikkie (Van De Venter, I think) who took the time to firstly explain features and benefits to a customer who was obviously there earlier. He then directed me to the Sales section where the queue was no shorter, in fact there weren't any more chairs to sit on. When he came to that section a few moments later, he noticed some customers standing and quickly organised some more chairs. He was then approached by 2 customers and promptly assisted them, reassuring the older man that the consultant who deals with Internet banking would certainly be able to assist him with his query and ensured that this consultant knew who to service next. He listened to the much younger customer's concern and discerned that all she needed was to complete an online application and proceeded to set her up in front of a pc. While waiting in the queue, I noted how very friendly and helpful all the staff were. It was lovely to see. They all had smiles on their faces and greeted the customers as they walked by. Then came my turn to see a sales consultant and I'm happy to report that Michael ****son was the most charming of all. He took the time to understand my request, made important observations and provided me with exactly what I needed. He made me feel at home. The interaction was far from a bland transaction but I felt like I was having a conversation with a dear friend. 2 thumbs up, 5 stars and a round of applause Standard Bank for an excellent customer experience! I will certainly be spreading the word.