RM
Rachel M

1 reviews | Active since Feb 2018

04 Sept 2018, 18:49

Excellent client service

On Sunday 02/09/2018 I was trying to deposit money via the ATM, but the transaction wasn’t processed and the ATM swallowed my money. The following day I visited the Key West branch in Krugersdorp for assistance. Their service was efficient and I was assured I’d get my money back, in no less than 7 days. Today 04/09/2018 I had the money deposited back into my account. I would like to thank Tshepo my banker and the whole team at that branch. Keep up the good work!!

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Replies (1)
Standard Bank
Standard Bank's reply05 Sept 2018, 08:34
Official

Thank you so much for taking the time to compliment our staff.

I will be sure to pass on your thanks and comments to the relevant staff members.

We value you as our client we endeavour to assist you with any requirements you may have in the future.

Kind regards

Complaint Resolution Centre

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Best regards,