Exasperated by the lack of service and competence of Standard Bank

17 days for a 3 day turnaround process and still no resolution. On November the 7th I app**** for an access bond on my bond account that has been with Standard Bank for 10 years with not one default and only ever exceeding payment of expected payments. What have I encountered and learned: - The whole banking industry refers to an access bond being the amount available between the original loan amount and what balance is left to pay that can be used for a to re loan HOWEVER Standard Bank still uses the terminology but it now means whatever you have over payed on your bond you can have access too. So 17 days ago I app**** for the incorrect thing due to Standard bank not having trained their staff properly to assist me properly. I then got approval for the thing I didn't want. Standard Bank now calls an access bond a RE ADVANCE??? - Standard Bank does not ask all the relevant details during the application that could save both parties a lot of time and avoid a never ending up and down thus having been an owner of my own business for more than 8 years they could have established what the documents are that they would require for the application. However this was not done after repeatedly ensuring with them that they now have everything and that there would be NO other request. - Even though you give Standard Bank all the correct contact details during the application they STILL use your 10 year old information that no longer exists and causes further delays. Thus no communication gets to me without me having to go through their tedious call centre process.

Thus in summery here i sit after 17 days and an evaluation done and still no answer. Is my only solution to move to another financial institution?