Eviction Caused by Standard Bank

Standard bank's system is inefficient. On 1 March I made an eft from our business account on the app. The result was "Payment Successful". I sent a screenshot of this to the receiver who banks with FNB. After two banking days, the receiver had not received payment. Losses and threats from the receiver followed. On checking my transactions, I found that the transaction did not appear. Standard bank cannot explain this to me. After they (Service Manager at Northgate Branch) promised an overdraft of the same amount to compensate for our loss , they went back on their word and conveyed a different message than what we had discussed and agreed on. Our business bank account manager has never brought us any joy. We regret banking with Standard and would advise people not to bank with such a backward institution.