EVERYONE MUST KNOW STANDARD HOME LOANS SUCK

I KEEP CALLING STANDARD BANK TO FOLLOW UP ON MY HOME LOAN APPLICATION AND I KEEP BEING SEND FROM PILLAR TO POST. ON THE 10 FEB I CALLED A SPOKE TO SOME RUDE INCONSIDERATE LADY CALLED DESLIN BLOEM, WHO PUT ME ON HOLD FOR MORE THAN 10 MINUTES PROBABLY TO SPEAK TO HER FRIENDS AS SHE WAS WHILE SPEAKING TO ME. SHE THEN TOLD THAT, SHE WILL ESCALATE THE MATTER AS DOCUMENTS WERE SEND TWO WEEKS AGO. I THEN CALLED AGAIN ON THE 15 FEB AND SPOKE TO KGOMOTSO WHO THEN SAID THAT DESLIN HAD NOT ESCALATED THE APPLICATION, SO SHE INFORMED ME THAT SHE WILL THEN ESCALATE IT TO THE TEAM LEADERS AS THE APPLICATION WAS WITHDRAWN. AND TODAY I CALL AGAIN AND SPEAK TO NTSHESENG WHO SAID THAT THIS TIME AGAIN KGOMOTSO ALSO DIDNT ESCALTE IT AND THAT SHE DOESNT KNOW WHO KGOMOTSO IS. SO I THEN GO TO THE BRANCH I CALL FROM THERE, ONLY TO BE INFORMED THAT THE APP WAS DECLINED AND NOBODY TOLD ME SUCH. I LOGGED A COMPLAINT YESTERDAY WITH THE CALL CENTRE TODAY THEY TELL ITS STILL NOT ALLOCATED. WHAT THE F IS HAPPENING AT STANDARD BANK, I HAVE LOST ALL RESPECT FOR THIS BANK AND MY PARENTS ARE GOOD CLIENTS OF THIS BANK. THEY BEYOND DISAPPOINTED.