EVERYONE DEAD AT STANDARD BANK??

Card ***** ref *** After a ********** transaction on my company card I cancelled the card immediately on the app and called the ***** call centre. In both communications I indicated that the card should be sent to my street address in Springs, East Rand, via courier due to Covid isolation. I also provided my current working cell number. Eventually the card was sent to a branch in Alexandra at a branch in a mall. I was not notified on my current cell. Why on earth would the card be sent to Alexandra Standard Bank branch? I am now calling the ***** Call Centre from my cell and have now been holding for 1 hour 10 minutes to listen to the "high call volume" message. What kind of service is that? Is everyone dead at Standard Bank? We are working on moving our business to another bank. This is the worsts service possible. In the meantime I cannot make any payments because my account is blocked and my card is sleeping in its grave in a branch at Alexandra.