Even the simplest query is too difficult

My 75 year old uncle in Switzerland wants to close his account her and has asked me to find out how to do this. Simple???? Oh no, not with Standard Bank. Called the call centre 24.7.2015 10.37 am, the lady said she would contact the branch to get hold of me and tell me what he needs to do. Still no call from the branch. Called the call centre again. Spoke to the agent and a manager who tells me that IF there is a form to complete they won't be allowed to send it to me, to fax to my father, who then will give it to my uncle to complete. Really, Standard Bank what kind of managers do you employ!!!! Once again I am having to complain on Hellopeter to get even the simplest answer to a simple task.