Even I death

Standard bank for me has given me the worsted experience in death of my father 3 years ago I was paid out on the day of the funeral and in death of my mother I cried an entire day in a standard bank branch that I had to be home by 5 the afternoon I cried and it's the day before my mother's funeral I couldn't pay anybody and the body was now going to be given to me all because they failed my parents when u take out these covers they don't sell u this but they give u a dream of what it suppose to look like make sure these people will follow yr dreams of passing away my parents when they took out these policies never thought I would be in this horrible struggle of today.it took me over 5 days to get paid for funeral cover then a week later back to the branch because my mother had a will and the lady sent me to high court getting there they send me back to the branch... Only after this I got help a week later someone phoned me I sent in all documents including bills it was on boarding process it took over a month of phoning up and down. Next department is now estate late I'm stuck I phoned this woman everyday I email but u get an answer after 2 weeks yet u are told 4 days to question s and answers it's since March this year the 18th I had to ask for a copy of a will nobody phoned and said come in we would like to speak to you and yr family mensioned on this will heartless and **** no empathy nothing for yr loss go and see the times these people phoned and how they spoken to me I lost my parents I didn't loose my dog or my cat I need somebody to tell me what next cause I have given up on phoning and emailing I asked for the manager to phone me back a week ago .I am not one for performing but u know what I'm frustrated and it's been months they just saying they will go to high court I want to get this thing sorted .kind regards Laverne phone me so I can tell you all about my field trip around standard bank ***