Even Branch seems unable to solve.....

I pay my Caretaker weekly, and his Standard Bank account got compromised. After much frustration, he had his old account closed, and opened a new one. So I had to change his account details as beneficiary on the online service. BUT despite first deleting all repeat payments, despite the online system showing his new account number, weekly payments still going to the old account. <br> This problem was reported to online email - which promises response within 24 or so hours. It is now days later, none. So I emailed the Prestige banking consultant. No response. So I went to my branch, and waited more than an hour before a consultant could assist me. She showed me on her screen that the money is indeed reflected in the new account. My account on her screen, however, shows the old account number. She assured me everything is fine. However, the caretaker just now tried to access his account, and it shows zero balance.