Even after a prior complaint, nothing changes

<p>Yet again I was in a queue at the same Northgate Standard Bank. There were only 3 of 5 possible tellers working at the busiest time of the day. I had to stand in the queue for over 25 minutes.</p> <p>Clearly my previous complaint that was addressed through this portal has made no difference. </p> <p>The front office staff member had a bad attitude after I stated that nothing has changed since my complaint. She says it's the way it is. </p> <p>If the branch is always busy, and it's not month end, shouldn't they make a plan and employ more staff and more teller points? There is nothing simpler, better, faster at this place. </p>