KJ
Karen J
1 reviews | Active since Nov 2010
13 Jul 2022, 09:01
Estate Late - RDV Du Plessis (Complaint ***)
So my grandfather passed away in 2020, the estate was given to standard bank. We tried to follow up since 2021 what was what and had no sucsess. I have lodged a complaint with the following 2 emails *** and *** and the following feedback was given, Dear Karen Johnson,
We acknowledge receipt of your escalation.
On behalf of Standard Trust, we sincerely apologise for the frustration experienced due to the lack of communication regarding this estate.
Kindly note a formal complaint has been lodged with the above-mentioned reference number.
You will be receiving further communication regarding this estate via email within 3-5 working days.
Please use the above reference number for further enquiries.
Warm Regards,
This was the 24th of June 2022. So what should we do? We dont get any feedback regarding the estate late.
Helpful (0)
Replies (19)0
Replies (19)
Standard Bank's replyOfficial
13 Jul 2022, 09:23Dear Karen Johnson,
Thank you for raising your concerns with us. We have escalated your matter and we can assure you that the Estate and Trust management team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help
Centre ***
Thank you for raising your concerns with us. We have escalated your matter and we can assure you that the Estate and Trust management team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help
Centre ***
Standard Bank's reply13 Jul 2022, 09:23
Official
Dear Karen Johnson,
Thank you for raising your concerns with us. We have escalated your matter and we can assure you that the Estate and Trust management team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help
Centre ***
Thank you for raising your concerns with us. We have escalated your matter and we can assure you that the Estate and Trust management team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help
Centre ***
KJ
Karen J's updateReviewer Update
15 Jul 2022, 09:10And Yet no responds since this message was send on the 13th July.
Why?? What is the reason for this?
I need someone to get hold of me regarding this matter URGENTLY
Why?? What is the reason for this?
I need someone to get hold of me regarding this matter URGENTLY
KJ
Karen J's update15 Jul 2022, 09:10
Reviewer Update
And Yet no responds since this message was send on the 13th July.
Why?? What is the reason for this?
I need someone to get hold of me regarding this matter URGENTLY
Why?? What is the reason for this?
I need someone to get hold of me regarding this matter URGENTLY
Standard Bank's replyOfficial
15 Jul 2022, 11:22Hello Karen,
We apologize that the Estate team has not been in touch with you regarding your trust.
We will do a follow up with them to enquire on the hold up.
Kind regards
Standard Bank Help
Centre ***
We apologize that the Estate team has not been in touch with you regarding your trust.
We will do a follow up with them to enquire on the hold up.
Kind regards
Standard Bank Help
Centre ***
Standard Bank's reply15 Jul 2022, 11:22
Official
Hello Karen,
We apologize that the Estate team has not been in touch with you regarding your trust.
We will do a follow up with them to enquire on the hold up.
Kind regards
Standard Bank Help
Centre ***
We apologize that the Estate team has not been in touch with you regarding your trust.
We will do a follow up with them to enquire on the hold up.
Kind regards
Standard Bank Help
Centre ***
KJ
Karen J's updateReviewer Update
21 Jul 2022, 12:11 And Yet no responds since this message was send on the 15th July.
Why?? What is the reason for this? It seems that Standard Bank only make promises and no action is taken. I am very unhappy about how this is handled.
I need someone to get hold of me regarding this matter URGENTLY
Why?? What is the reason for this? It seems that Standard Bank only make promises and no action is taken. I am very unhappy about how this is handled.
I need someone to get hold of me regarding this matter URGENTLY
KJ
Karen J's update21 Jul 2022, 12:11
Reviewer Update
And Yet no responds since this message was send on the 15th July.
Why?? What is the reason for this? It seems that Standard Bank only make promises and no action is taken. I am very unhappy about how this is handled.
I need someone to get hold of me regarding this matter URGENTLY
Why?? What is the reason for this? It seems that Standard Bank only make promises and no action is taken. I am very unhappy about how this is handled.
I need someone to get hold of me regarding this matter URGENTLY
Standard Bank's replyOfficial
21 Jul 2022, 12:40Hello Karen
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards Standard Bank Help Centre
***
Standard Bank's reply21 Jul 2022, 12:40
Official
Hello Karen
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards Standard Bank Help Centre
***
Standard Bank's replyOfficial
21 Jul 2022, 12:48Good day Karen
We will follow up with our team on this matter.
We will be in touch with with further feedback.
Our sincere apologies for the inconvenience caused.
Thank you
Kind regards
Standard Bank Help
Centre ***
We will follow up with our team on this matter.
We will be in touch with with further feedback.
Our sincere apologies for the inconvenience caused.
Thank you
Kind regards
Standard Bank Help
Centre ***
Standard Bank's reply21 Jul 2022, 12:48
Official
Good day Karen
We will follow up with our team on this matter.
We will be in touch with with further feedback.
Our sincere apologies for the inconvenience caused.
Thank you
Kind regards
Standard Bank Help
Centre ***
We will follow up with our team on this matter.
We will be in touch with with further feedback.
Our sincere apologies for the inconvenience caused.
Thank you
Kind regards
Standard Bank Help
Centre ***
KJ
Karen J's updateReviewer Update
21 Jul 2022, 12:50no emails was received
KJ
Karen J's update21 Jul 2022, 12:50
Reviewer Update
no emails was received
Standard Bank's replyOfficial
21 Jul 2022, 13:23Hi Karen,
We have engaged our Trust management team and we have been advised that they have appointed an administrator of the Trust to contact you.
We truly apologize that you only getting feedback from Hello Peter and not the Trust Team.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help
Centre ***
We have engaged our Trust management team and we have been advised that they have appointed an administrator of the Trust to contact you.
We truly apologize that you only getting feedback from Hello Peter and not the Trust Team.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help
Centre ***
Standard Bank's reply21 Jul 2022, 13:23
Official
Hi Karen,
We have engaged our Trust management team and we have been advised that they have appointed an administrator of the Trust to contact you.
We truly apologize that you only getting feedback from Hello Peter and not the Trust Team.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help
Centre ***
We have engaged our Trust management team and we have been advised that they have appointed an administrator of the Trust to contact you.
We truly apologize that you only getting feedback from Hello Peter and not the Trust Team.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help
Centre ***
KJ
Karen J's updateReviewer Update
25 Jul 2022, 11:45Good day,
4 days has gone by and still no responds or email or phone call from the trust management team or administrator that was appointed to contact me.
I am sorry but this is very bad service. How do you expect us to do referrals to friends and family with service like this?
We need URGENT feed back.
4 days has gone by and still no responds or email or phone call from the trust management team or administrator that was appointed to contact me.
I am sorry but this is very bad service. How do you expect us to do referrals to friends and family with service like this?
We need URGENT feed back.
KJ
Karen J's update25 Jul 2022, 11:45
Reviewer Update
Good day,
4 days has gone by and still no responds or email or phone call from the trust management team or administrator that was appointed to contact me.
I am sorry but this is very bad service. How do you expect us to do referrals to friends and family with service like this?
We need URGENT feed back.
4 days has gone by and still no responds or email or phone call from the trust management team or administrator that was appointed to contact me.
I am sorry but this is very bad service. How do you expect us to do referrals to friends and family with service like this?
We need URGENT feed back.
Standard Bank's replyOfficial
25 Jul 2022, 12:37Good day Karen
We apologize that you have not been contacted. We have requested feedback on this matter.
We will confirm shortly
Regards
Standard Bank Help
Centre ***
We apologize that you have not been contacted. We have requested feedback on this matter.
We will confirm shortly
Regards
Standard Bank Help
Centre ***
Standard Bank's reply25 Jul 2022, 12:37
Official
Good day Karen
We apologize that you have not been contacted. We have requested feedback on this matter.
We will confirm shortly
Regards
Standard Bank Help
Centre ***
We apologize that you have not been contacted. We have requested feedback on this matter.
We will confirm shortly
Regards
Standard Bank Help
Centre ***
KJ
Karen J's updateReviewer Update
03 Aug 2022, 11:32Yet another 9 days has passed and no one contacted me regarding this
KJ
Karen J's update03 Aug 2022, 11:32
Reviewer Update
Yet another 9 days has passed and no one contacted me regarding this
Standard Bank's replyOfficial
03 Aug 2022, 12:00Good day Karen
We humbly apologize for the delayed response.
We have requested our team to urgently look into this matter.
Our team will be in touch with further feedback.
Warm Regards
Standard Bank Help
***
We humbly apologize for the delayed response.
We have requested our team to urgently look into this matter.
Our team will be in touch with further feedback.
Warm Regards
Standard Bank Help
***
Standard Bank's reply03 Aug 2022, 12:00
Official
Good day Karen
We humbly apologize for the delayed response.
We have requested our team to urgently look into this matter.
Our team will be in touch with further feedback.
Warm Regards
Standard Bank Help
***
We humbly apologize for the delayed response.
We have requested our team to urgently look into this matter.
Our team will be in touch with further feedback.
Warm Regards
Standard Bank Help
***
KJ
Karen J's updateReviewer Update
10 Aug 2022, 14:36Good day,
Today is the 10th of August 2022. Yet another 7days later and yet no response regarding this matter.
Please contact me ***, I WANT TO FIND OUT WHAT THE HELL IS GOING ON.
I AM VERY DISAPOINTED AS I AM A CLIENT OF STANDARD BANK AS WELL AND I WILL NOT RECOMEND YOU AS ESTATE LATE AGENTS
Today is the 10th of August 2022. Yet another 7days later and yet no response regarding this matter.
Please contact me ***, I WANT TO FIND OUT WHAT THE HELL IS GOING ON.
I AM VERY DISAPOINTED AS I AM A CLIENT OF STANDARD BANK AS WELL AND I WILL NOT RECOMEND YOU AS ESTATE LATE AGENTS
KJ
Karen J's update10 Aug 2022, 14:36
Reviewer Update
Good day,
Today is the 10th of August 2022. Yet another 7days later and yet no response regarding this matter.
Please contact me ***, I WANT TO FIND OUT WHAT THE HELL IS GOING ON.
I AM VERY DISAPOINTED AS I AM A CLIENT OF STANDARD BANK AS WELL AND I WILL NOT RECOMEND YOU AS ESTATE LATE AGENTS
Today is the 10th of August 2022. Yet another 7days later and yet no response regarding this matter.
Please contact me ***, I WANT TO FIND OUT WHAT THE HELL IS GOING ON.
I AM VERY DISAPOINTED AS I AM A CLIENT OF STANDARD BANK AS WELL AND I WILL NOT RECOMEND YOU AS ESTATE LATE AGENTS
Standard Bank's replyOfficial
10 Aug 2022, 14:43Good day Karen
We have marked this matter as an urgent one with our team. Please be on the look out for an update.
Our humble apologies for the inconvenience experienced.
Warm Regards
Standard Bank Help
***
We have marked this matter as an urgent one with our team. Please be on the look out for an update.
Our humble apologies for the inconvenience experienced.
Warm Regards
Standard Bank Help
***
Standard Bank's reply10 Aug 2022, 14:43
Official
Good day Karen
We have marked this matter as an urgent one with our team. Please be on the look out for an update.
Our humble apologies for the inconvenience experienced.
Warm Regards
Standard Bank Help
***
We have marked this matter as an urgent one with our team. Please be on the look out for an update.
Our humble apologies for the inconvenience experienced.
Warm Regards
Standard Bank Help
***
KJ
Karen J's updateReviewer Update
29 Aug 2022, 11:39Good day,
Disappointment is not a word that i will use for the service received from standard bank estate department. Yet again form the last correspondence 18 days has past an no one contacted me regarding this matter.
All every one say is : Our humble apologies for the inconvenience experienced
Inconvenience is that some one is not doing the job that they have been appointed to do and is dragging this matter unnecessarily.
It is unbelievable that Standard bank will put a 70year old widow through all this stress and uncer*****y.
I need some one to contact me URGENTLY
Disappointment is not a word that i will use for the service received from standard bank estate department. Yet again form the last correspondence 18 days has past an no one contacted me regarding this matter.
All every one say is : Our humble apologies for the inconvenience experienced
Inconvenience is that some one is not doing the job that they have been appointed to do and is dragging this matter unnecessarily.
It is unbelievable that Standard bank will put a 70year old widow through all this stress and uncer*****y.
I need some one to contact me URGENTLY
KJ
Karen J's update29 Aug 2022, 11:39
Reviewer Update
Good day,
Disappointment is not a word that i will use for the service received from standard bank estate department. Yet again form the last correspondence 18 days has past an no one contacted me regarding this matter.
All every one say is : Our humble apologies for the inconvenience experienced
Inconvenience is that some one is not doing the job that they have been appointed to do and is dragging this matter unnecessarily.
It is unbelievable that Standard bank will put a 70year old widow through all this stress and uncer*****y.
I need some one to contact me URGENTLY
Disappointment is not a word that i will use for the service received from standard bank estate department. Yet again form the last correspondence 18 days has past an no one contacted me regarding this matter.
All every one say is : Our humble apologies for the inconvenience experienced
Inconvenience is that some one is not doing the job that they have been appointed to do and is dragging this matter unnecessarily.
It is unbelievable that Standard bank will put a 70year old widow through all this stress and uncer*****y.
I need some one to contact me URGENTLY
Standard Bank's replyOfficial
29 Aug 2022, 12:57Dear Karen
We have looked into your request and refer matter to Ralda Buys to contact you with feedback on progress.
Regards
Standard Bank Help
***
We have looked into your request and refer matter to Ralda Buys to contact you with feedback on progress.
Regards
Standard Bank Help
***
Standard Bank's reply29 Aug 2022, 12:57
Official
Dear Karen
We have looked into your request and refer matter to Ralda Buys to contact you with feedback on progress.
Regards
Standard Bank Help
***
We have looked into your request and refer matter to Ralda Buys to contact you with feedback on progress.
Regards
Standard Bank Help
***
KJ
Karen J's updateReviewer Update
29 Aug 2022, 13:29I have tried to contact her from April 2022 when we received the email that Kaashifa Kader is not working there any more.image.png 60.04 KB
She never responded to the email and we tried to phone as well but cant get hold of her
She never responded to the email and we tried to phone as well but cant get hold of her
KJ
Karen J's update29 Aug 2022, 13:29
Reviewer Update
I have tried to contact her from April 2022 when we received the email that Kaashifa Kader is not working there any more.image.png 60.04 KB
She never responded to the email and we tried to phone as well but cant get hold of her
She never responded to the email and we tried to phone as well but cant get hold of her
KJ
Karen J's updateReviewer Update
29 Aug 2022, 13:45Referring to Complaint ***, Ralda Buys and Danie Du Tiot was copied to the mail, and not one of them rep****
image.png 51.64 KB
image.png 51.64 KB
KJ
Karen J's update29 Aug 2022, 13:45
Reviewer Update
Referring to Complaint ***, Ralda Buys and Danie Du Tiot was copied to the mail, and not one of them rep****
image.png 51.64 KB
image.png 51.64 KB
Standard Bank's replyOfficial
29 Aug 2022, 14:33Good Day Karen
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply29 Aug 2022, 14:33
Official
Good Day Karen
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***