MH
MATHILDA H
1 reviews | Active since May 2014
17 Jul 2025, 08:39
ESTATE LATE CA DE WET ID NO ***
On 26th June we requested all accounts in the deceased name to be closed and funds transferred to the estate late bank account. We also requested certificate of balances and bank statements reflecting zero balance, we followed up telephonically 3 times, without no success. The funds is still not reflecting in the estate late bank account and we also did not received the certificate of balances and statements reflecting zero balances. Please advise when we will receive feedback regarding our request.
Helpful (0)
Replies (16)0
Replies (16)
Standard Bank's replyOfficial
17 Jul 2025, 09:00Dear Mathilda H,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jul 2025, 09:00
Official
Dear Mathilda H,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 Jul 2025, 16:50Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply17 Jul 2025, 16:50
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's replyOfficial
24 Jul 2025, 07:53Dear Mathilda H,
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jul 2025, 07:53
Official
Dear Mathilda H,
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
MH
MATHILDA H's updateReviewer Update
24 Jul 2025, 08:07Good day
You can phone me on ***, I did not receive a mail.
Please forward to ***
You can phone me on ***, I did not receive a mail.
Please forward to ***
MH
MATHILDA H's update24 Jul 2025, 08:07
Reviewer Update
Good day
You can phone me on ***, I did not receive a mail.
Please forward to ***
You can phone me on ***, I did not receive a mail.
Please forward to ***
Standard Bank's replyOfficial
24 Jul 2025, 11:57Thank you for taking our call.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jul 2025, 11:57
Official
Thank you for taking our call.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
MH
MATHILDA H's updateReviewer Update
30 Jul 2025, 11:02Previous correspondence refer, no feedback received since then and the funds is still not reflecting in the estate late bank account
MH
MATHILDA H's update30 Jul 2025, 11:02
Reviewer Update
Previous correspondence refer, no feedback received since then and the funds is still not reflecting in the estate late bank account
Standard Bank's replyOfficial
30 Jul 2025, 16:35Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jul 2025, 16:35
Official
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
MH
MATHILDA H's updateReviewer Update
31 Jul 2025, 13:26This is also the 2nd month that funds are being transferred from the Dennis de Wet Fam trust to CA de Wet at Standard Bank. These funds is for her disabled son. We need the transaction to be reversed immediately.
From *** to ***
From *** to ***
MH
MATHILDA H's update31 Jul 2025, 13:26
Reviewer Update
This is also the 2nd month that funds are being transferred from the Dennis de Wet Fam trust to CA de Wet at Standard Bank. These funds is for her disabled son. We need the transaction to be reversed immediately.
From *** to ***
From *** to ***
Standard Bank's replyOfficial
31 Jul 2025, 14:29The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible .
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Jul 2025, 14:29
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible .
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
01 Aug 2025, 13:09We have received confirmation that the matter has been resolved.
However, as you are a third party, we are unable to share any details or updates regarding the account.
In accordance with our confidentiality policies, all relevant information will be communicated directly to the executor.
We appreciate your understanding and patience in this regard.
However, as you are a third party, we are unable to share any details or updates regarding the account.
In accordance with our confidentiality policies, all relevant information will be communicated directly to the executor.
We appreciate your understanding and patience in this regard.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Aug 2025, 13:09
Official
We have received confirmation that the matter has been resolved.
However, as you are a third party, we are unable to share any details or updates regarding the account.
In accordance with our confidentiality policies, all relevant information will be communicated directly to the executor.
We appreciate your understanding and patience in this regard.
However, as you are a third party, we are unable to share any details or updates regarding the account.
In accordance with our confidentiality policies, all relevant information will be communicated directly to the executor.
We appreciate your understanding and patience in this regard.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindest regards,
Standard Bank Hello Peter Team
***
MH
MATHILDA H's updateReviewer Update
04 Aug 2025, 08:02Very interesting that I am the executor's assistant and all correspondence came to me in the past. We need the bank statements from date of death until closure.
MH
MATHILDA H's update04 Aug 2025, 08:02
Reviewer Update
Very interesting that I am the executor's assistant and all correspondence came to me in the past. We need the bank statements from date of death until closure.
Standard Bank's replyOfficial
04 Aug 2025, 11:16To proceed with the request, we kindly ask that you provide the contact details of the executor.
This will allow us to reach out directly for authentication purposes, in line with our verification protocols.
We appreciate your cooperation and look forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
***
This will allow us to reach out directly for authentication purposes, in line with our verification protocols.
We appreciate your cooperation and look forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Aug 2025, 11:16
Official
To proceed with the request, we kindly ask that you provide the contact details of the executor.
This will allow us to reach out directly for authentication purposes, in line with our verification protocols.
We appreciate your cooperation and look forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
***
This will allow us to reach out directly for authentication purposes, in line with our verification protocols.
We appreciate your cooperation and look forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
***
MH
MATHILDA H's updateReviewer Update
04 Aug 2025, 12:33PIerre Louis Pienaar, ***, ***
MH
MATHILDA H's update04 Aug 2025, 12:33
Reviewer Update
PIerre Louis Pienaar, ***, ***
MH
MATHILDA H's updateReviewer Update
05 Aug 2025, 09:17Please urgently forward bank statement from date of death until closure with zero balance
MH
MATHILDA H's update05 Aug 2025, 09:17
Reviewer Update
Please urgently forward bank statement from date of death until closure with zero balance
MH
MATHILDA H's updateReviewer Update
20 Aug 2025, 09:35 Please urgently forward bank statement from date of death until closure with zero balance
MH
MATHILDA H's update20 Aug 2025, 09:35
Reviewer Update
Please urgently forward bank statement from date of death until closure with zero balance
Standard Bank's replyOfficial
20 Aug 2025, 10:28Thank you for bringing this issue to our attention. We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Aug 2025, 10:28
Official
Thank you for bringing this issue to our attention. We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***