1 reviews | Active since May 2013
Estate Late account opening at Standard Bank
Standard Bank call centre staff are surely ill-equipped to answer queries regarding anything on an estate late account. Apparently you must go into the bank to even get answers to your queries, because, I quote, "we have limited information available, only the branch can answer your queries." Because everyone just has all that spare time to dawdle into the bank to ask some questions BEFORE opening the account. Pathetic service, even when I initially went into the bank, Thibault Square, they confirmed they'd get back to me within 2 business days, we are now on 6 business days and counting...I am the executor myself, and it would be great if someone knowledgeable can actually provide some valuable feedback before I go to the bank again only to be told xyz is required and the process takes an additional x days to open.
Dear Kurt
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Kurt
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***