Estate late

I am saddened by the way Std Bank Estate's handling my late moms estate. She died in Feb 2019 and her estate has not yet been finalized. Sad bank is the executor of her estate. She had a will in place and they cannot seen to sort it out. They don't answer there phones or emails. I do understand that we in a pandemic but this is unacceptable. I will NEVER EVER recommend Std bank to anyone. There lack of communication surpassed everything that I have expected. The pandemic is no excuse not to have sorted out the estate.