CL
Carol L
1 reviews | Active since Oct 2021
29 Oct 2021, 12:42
ESTATE - DISGUSTING SERVICE
Standard Bank Trust, we have entrusted them with my late husband's estate. The manager in charge, does not know what customer service is, he does not return calls nor emails, he's insensitive. We never get updates, when one call them, you wait forever. I work with people and I understand the importance responding to people's queries, they unfortunately do not understand. They are not to be recommended or trust in this field. They are very unprofessional.
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Replies (1)Standard Bank's replyOfficial
29 Oct 2021, 12:59Dear Carol L
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply29 Oct 2021, 12:59
Official
Dear Carol L
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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