Estate

I would hereby like to lodge a complaint against Standard Bank Estate department

My father was a customer of standard bank and he had his last will and testament with them. He passed away on 02-01-2014. To this day his estate is not fanilized.

For the first six years we didn't have the money to pay for the estate. Within this time there were a couple of people assigned to the estate.

We received many threatening phone calls saying that they are going to sell the property on an auction for the outstanding amount of approximately R120 000

Last year in July 2020 we got a person who will purchase some of the land in order to settle the amount. When we contacted standard bank my father's file was missing.

Now that they recovered the missing file, the executor passed away that was assigned to the case. They are yet again in process of assigning a new executors.

The buyer as well as our family is getting very impatient with standard bank because it has been a slow progression, getting any news and feedback from people working there.

Our main concern at this point is my mothers health and she has covid 19, she is 64 years old

Our atterney is also having difficulty getting hold of the right person within this regard

I have written a complaint on standard bank web site about six month ago and I haven't had any response from them