Estate

My husband had a will with standard Bank unfortunately he passed away in January 2021 and he had nominated standard bank to be the executor of his estate and nothing is happening from January they telling me that they waiting for the executorship Letter something I got within two weeks..I have been going back and forth no one is willing to help me I have tried to contact the lady who is handling the matter Philile Shoba and her boss Jenny I can't get hold of them I even went to the branch at westmead I couldn't get helped.. I wouldn't advice people to do their wills with standard Bank if you don't want you family to struggle..