Eskom Bank. Someone is home but no lights are on

I wish there was less than one star. I honestly don't know how to deal with standard bank anymore. Imagine a phone call goes like this.

I have made payment in Jan and sent through Proof of payment (Not yet allocated) Paid a month in advance in Feb again sent rough proof of payment. (No response from Andiswa in the finance department) Please advise why I was debited as I have made payment. Agent- We do not see payment and you need to call back when it reflects. Me my payments from Jan still don't reflect and I want it sorted I am not going to wait any further. Agent- Then I am not able to help. Me-then put me through to a senior agent or manager that can. Agent- No, I want to help but you need to wait for the payment to be allocated. Me- Put me through to someone who can assist. Agent- transfer call to someone who cannot assist in the sales department