SK
S K
1 reviews | Active since May 2024
20 Aug 2026, 09:04
Escalation process non existent???
I flagged an escalation regarding my vehicle finance that is under DR. And it's been 5 business days with no feedback, not even an acknowledgement. Not only was I charged ridiculous amounts on my account, I am now getting ghosted by them.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
20 Aug 2026, 09:21Dear S Kriel.
thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply20 Aug 2026, 09:21
Official
Dear S Kriel.
thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
SK
S K's updateReviewer Update
20 Aug 2026, 09:28Thanks. You can start by checking my email and then calling me to discuss. ***
SK
S K's update20 Aug 2026, 09:28
Reviewer Update
Thanks. You can start by checking my email and then calling me to discuss. ***
Standard Bank's replyOfficial
24 Aug 2026, 13:42Dear S Kriel.
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you
kindest regards,
Standard Bank Hello Peter Team
***
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you
kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply24 Aug 2026, 13:42
Official
Dear S Kriel.
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you
kindest regards,
Standard Bank Hello Peter Team
***
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you
kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's replyOfficial
26 Aug 2026, 14:32Dear S Kriel.
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply26 Aug 2026, 14:32
Official
Dear S Kriel.
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,