Escalation ignored at Standard bank and i have tried all avenues, i am not winning.

<div>what a pathetic service I have received from standard bank greenstone mall branch and application ***** department. Standard bank knows exactly how to ruin someone's life. I was listed in 2016 for ***** by standard bank without anyone informing me. when I phoned I was told someone was trying to use my ID. Had it not been for FNB to inform me of this in MAY 2019. FROM 2016 ALL MY FINANCIAL APPLICATIONS/ CREDITS has been declined. I can't even apply for a mortgage bond due to this. what's frustrating worse is I have submitted all the required documents to Catherine **** from greenstone mall branch on 22 August 2019 and she never sent the documents through to the ***** department. on the same day i spoke to Lebo who is the branch manager to give an estimate of when will this be resolved but and she said they can't do anything I will receive a call within 30 days Of which it never happened. phoned application *****, spoke to Jose and he is not escalating my issue or acknowledgement of the emails an sending is zero. CAN SOMEONE PLEASE GIVE ME FEEDBACK ON WHEN WILL YOU UNLIST ME AND AT LIST GIVE ME SOMETHING IN WRITTING AS CONFIRMATION. I AM NOT EVEN A CLIENT OF STANDARD BANK AND I WILL NEVER BE. I HATE IT! I HATE IT! THE BANK HAS BEEN SUCH AN INCONVINIENCE IN MY LIFE!!!!</div>