1 reviews | Active since Sept 2016
Escalating to Ombudsman
After many emails and calls to Standard Bank, nothing has been done. I have been ignored regarding payment plans and also being harassed by their employee. My initial review got a generic "we have escaleted" response and silence. "I have a personal loan that I cannot pay in full per month as I am home on maternity leave received call from Zaahid to make arrangements. I explained that I will be paid 30% of my salary from UIF and will pay the same percentage to them per month. He agreed and set it up for the next 6 months. Zaahid then whatsapped me the same day asking how I was doing etc. Since I didnt have his number I had to search and find out who this was. I told him it was ******* to be on my whatsapp, that means he is *****ing personal details from clients! Yesterday, the full amount went off via debit order :(
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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