MS
Man S
1 reviews | Active since Oct 2019
12 Mar 2021, 14:57
Escalating request to nowhere
I have been trying unsuccessfully to open a business account with Standard Bank since 23 February 2021. I app**** online and sent all the relevant documentation, then tried several email addresses in an attempt to get some clarity on the matter. Finally I was referred to someone who said they would escalate the matter and resolve it ASAP, and another 2 days have transpired with no feedback. There are 2 new words in the South African vocabulary: "COVID" and "ESCALATING", and worst of all is that consultants are supposed to be working from home, totally unsupervised thats why nothing gets done and service levels have ceased to exist.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
13 Mar 2021, 00:57 Hello Man
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Best regards,
Standard Bank's reply13 Mar 2021, 00:57
Official
Hello Man
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Best regards,