Escalated several times - Charged incorrectly

This is now the seventh escalation, no feedback or any attempt made by the bank to remove a merchant card machine from account cancelled months ago.

https://www.hellopeter.com/standard-bank/reviews/pathetic-service-charged-for-device-cancelled-months-ago-***

Have escalated them mulitple times, been promised resolution multiple times by its *********** staff, nothing done.

They have to date ****** over 7 months of charges for this machine.

Have logged it with the Ombudsman now.

I've given up on this institution and their non-existant service.