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Andre A
1 reviews | Active since Sept 2012
15 Sept 2022, 11:16
Escalated issue keeps getting re escalated
I am not able to link the standard bank app to my home loan. Every time I put my cellphone number and ID to link it says no account exists.
Logged a call over a week ago Ref number I got was ***
Every time I follow up I am told it's in progress and it needs to be escalated. I need this fixed!! I don't see what the big issue is and why it keeps having to get escalated when clearly nothing happens when escalated.
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Standard Bank's replyOfficial
15 Sept 2022, 11:20Hi Andre
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply15 Sept 2022, 11:20
Official
Hi Andre
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***