Errors in internet banking Transfers

<p>On 25 July 2017 I logged on to the Standard Bank Internet Banking site to do my monthly transfers. I processed the transfer to one of my regular beneficiaries. Once complete I did a review of the transactions only to discover that an additional amount of R6524 was transferred to the beneficiary. I immediately contacted the contact centre to report the incident only to be informed that this has been a common problem being reported for the day. My details were provided, and I was asked a number of unnecessary security questions and was told that the matter will be referred to the Manager. Also, they were unable to provide me with a timeline for the issue to be resolved.</p> <p>I called the Manager on 26.07.2017 and had to go through a large list of unnecessary questions once again, only to be informed that a timeline could not provided. This is most frustrating given that I have other financial responsibilities and this response from the Manager is totally unacceptable. </p>