AW
Adni W

1 reviews | Active since Apr 2018

10 Mar 2025, 13:01

ERROR'S

This bank should urgently put more focus on their IT side of things. You can't do ANYTHING other than basic stuff on their app or online banking. In 2025? They put the links in the app to add accounts or adjust policies, but EVERYTHING is a technical error. Even on their online site, so you basically have to go into a branch to do these things. Good luck with that where there are only small branches in small towns. No privacy in these branches. TECHNICAL ERROR TECNICAL ERROR my word. It's such a shame, because their staff in our local branch is friendly and helpful, but these app and online glitches are overshadowing all that.

0
Replies (1)
Standard Bank
Standard Bank's reply10 Mar 2025, 13:05
Official
Dear Adni, 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***

Best regards,