LS
Lu S

1 reviews | Active since Mar 2009

17 May 2016, 09:08

Error on credit bureau

<p>I have called the call centre this morning to query why my car finance shows as 1 month in arrears at Experian.</p> <p>The account is up to date and I need Experian to be updated with immediate effect as it affects my credit worthiness.</p> <p>Please let me know WHY it show I am in arrears at the credit bureaux and when this will be sorted out. Please email me the result as I have done 45 minutes of talking to your call centre who sent me from person to person. I cannot deal with your staff anymore.</p>

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Replies (3)
Standard Bank
Standard Bank's reply17 May 2016, 12:26
Official

Good day Luhan

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply18 May 2016, 08:59
Official

Dear Mr Stoop

I refer to the e-mail correspondence and confirm that the matter has been addressed and should be finalised within the set turnaround time.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

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LS
Lu S's update18 May 2016, 09:05
Reviewer Update
Thansk for the quick reply.