Error in Payshap Transaction on App

Thing is, I made a payshap payment yesterday 24th of March, and I was informed by the SB.App that there is an error, and I should check my bank balance if there is a debiting of the money I had before, and because it was the same transaction amount I must have confused it to an earlier transaction (that had the same amount) and so when I wake up today to be informed by the recipient that they haven't been credited till this point as it was a urgent that they recieve the sum. I can't call you guys about the the transaction because the number isn't toll free, and I am no way close to having airtime. In my bank statement there is a new difference (of the debiting that was supposed to occur the second time at the time of the second transaction) of the amount, but that only changed today 25th of March, and I am positive that I sent the sum to the correct payshap I.D. I hope to hear from you soon Standard Bank. Jason Soni my actual email is *** connected to you guys. So please do get back to me, as the recipients are counting on a resolution, even right this moment.