WH
Windy H
1 reviews | Active since Dec 2023
07 Dec 2023, 14:17
Error code 2019 immediate payment unsuccessful vbhost, Account restricted
This is Windy Trading with Standard Bank business Account Number ***. My business account was reporting Error code 2019 immediate payment unsuccessful vbhost, I went to the branch yesterday as requested by the ATM and they helped me but i still cant make a payment from the account.
I called agen this morning and they said they escalate and will camm me back.
I want to pay for services but i can not and this is really affecting my business.
Can Standard Bank resolve this issue ASAP
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
07 Dec 2023, 14:37Dear Windy
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Dec 2023, 14:37
Official
Dear Windy
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
WH
Windy H's updateReviewer Update
07 Dec 2023, 15:18Dear Standard Bank Hello Peter Team
Thanks for the response.
Been waiting the whole day. I have expenses to take care of.
I cant go back to the branch because i was there yesterday and no help.
My service providers want payments and i cant pay them.
Thanks for the response.
Been waiting the whole day. I have expenses to take care of.
I cant go back to the branch because i was there yesterday and no help.
My service providers want payments and i cant pay them.
WH
Windy H's update07 Dec 2023, 15:18
Reviewer Update
Dear Standard Bank Hello Peter Team
Thanks for the response.
Been waiting the whole day. I have expenses to take care of.
I cant go back to the branch because i was there yesterday and no help.
My service providers want payments and i cant pay them.
Thanks for the response.
Been waiting the whole day. I have expenses to take care of.
I cant go back to the branch because i was there yesterday and no help.
My service providers want payments and i cant pay them.
WH
Windy H's updateReviewer Update
08 Dec 2023, 10:06Dear Standard Bank Hello Peter Team
Thanks for the correspondense.
I have however not received any help and can not make transactions until this moment.
Thanks for the correspondense.
I have however not received any help and can not make transactions until this moment.
WH
Windy H's update08 Dec 2023, 10:06
Reviewer Update
Dear Standard Bank Hello Peter Team
Thanks for the correspondense.
I have however not received any help and can not make transactions until this moment.
Thanks for the correspondense.
I have however not received any help and can not make transactions until this moment.
Standard Bank's replyOfficial
08 Dec 2023, 10:09Hi Windy
Given the seriousness of this situation, please know that our team will undoubtedly get back to you.
Please keep an eye out for further communication.
We apologize for the trouble this has caused.
Kindest regards
Standard Bank Hello Peter Team
***
Given the seriousness of this situation, please know that our team will undoubtedly get back to you.
Please keep an eye out for further communication.
We apologize for the trouble this has caused.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Dec 2023, 10:09
Official
Hi Windy
Given the seriousness of this situation, please know that our team will undoubtedly get back to you.
Please keep an eye out for further communication.
We apologize for the trouble this has caused.
Kindest regards
Standard Bank Hello Peter Team
***
Given the seriousness of this situation, please know that our team will undoubtedly get back to you.
Please keep an eye out for further communication.
We apologize for the trouble this has caused.
Kindest regards
Standard Bank Hello Peter Team
***
WH
Windy H's updateReviewer Update
11 Dec 2023, 15:16Dear Standard Bank Hello Peter Team
Good day and thanks for the correspondence.
I have called in today and they asked to send the invoice.
I have send the invoice already to the provided email address, hope i will be able to make a payments for services from the account soon.
Good day and thanks for the correspondence.
I have called in today and they asked to send the invoice.
I have send the invoice already to the provided email address, hope i will be able to make a payments for services from the account soon.
WH
Windy H's update11 Dec 2023, 15:16
Reviewer Update
Dear Standard Bank Hello Peter Team
Good day and thanks for the correspondence.
I have called in today and they asked to send the invoice.
I have send the invoice already to the provided email address, hope i will be able to make a payments for services from the account soon.
Good day and thanks for the correspondence.
I have called in today and they asked to send the invoice.
I have send the invoice already to the provided email address, hope i will be able to make a payments for services from the account soon.
Standard Bank's replyOfficial
11 Dec 2023, 15:53Hi Windy
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Dec 2023, 15:53
Official
Hi Windy
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
WH
Windy H's updateReviewer Update
12 Dec 2023, 12:26Dear Standard Bank Hello Peter Team
Good day and thanks for the correspondence.
It is almost 24 hours since i send the the invoice as requested to the provided email.
If I didn't called in yesterday when were going to do their job. How can you keep quiet or delay with a business account blocked with funds to pay my service providers. This is getting out of hand.
Let the account be opened as soon.
Good day and thanks for the correspondence.
It is almost 24 hours since i send the the invoice as requested to the provided email.
If I didn't called in yesterday when were going to do their job. How can you keep quiet or delay with a business account blocked with funds to pay my service providers. This is getting out of hand.
Let the account be opened as soon.
WH
Windy H's update12 Dec 2023, 12:26
Reviewer Update
Dear Standard Bank Hello Peter Team
Good day and thanks for the correspondence.
It is almost 24 hours since i send the the invoice as requested to the provided email.
If I didn't called in yesterday when were going to do their job. How can you keep quiet or delay with a business account blocked with funds to pay my service providers. This is getting out of hand.
Let the account be opened as soon.
Good day and thanks for the correspondence.
It is almost 24 hours since i send the the invoice as requested to the provided email.
If I didn't called in yesterday when were going to do their job. How can you keep quiet or delay with a business account blocked with funds to pay my service providers. This is getting out of hand.
Let the account be opened as soon.
Standard Bank's replyOfficial
12 Dec 2023, 12:40Dear Windy
We have followd up with our team and we will be in touch with further feedback.
Our sincere apologies for the inconvenience caused in this regard.
We have requested our team to urgently provide us with feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We have followd up with our team and we will be in touch with further feedback.
Our sincere apologies for the inconvenience caused in this regard.
We have requested our team to urgently provide us with feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Dec 2023, 12:40
Official
Dear Windy
We have followd up with our team and we will be in touch with further feedback.
Our sincere apologies for the inconvenience caused in this regard.
We have requested our team to urgently provide us with feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We have followd up with our team and we will be in touch with further feedback.
Our sincere apologies for the inconvenience caused in this regard.
We have requested our team to urgently provide us with feedback.
Kindest regards
Standard Bank Hello Peter Team
***
WH
Windy H's updateReviewer Update
14 Dec 2023, 14:46 Dear Standard Bank Hello Peter Team
Good day and thanks for the phone call,
It seems like there are two different people on this case, firstly i was told the problem is with the current payment and to provide the invoice of the current payment which i did and they acknowledge receive and asked me to wait for the outcome.
The current client even asked me to send the payment back if the our bank is giving problems because they didnt made any complaints.
Again Mpoh is requesting for other documents for older payments dating back months that we contacted the clients and they have no issues with.
They blocked the account because of the current payment and i have provided the invoice already for it to be resolved.
I can not go back to the older payments dating months back as they were supposed to inform me months back if those payments had problems.
The funny thing is my account have been fine all along and why block it now when this current payment came in without any complain.
Good day and thanks for the phone call,
It seems like there are two different people on this case, firstly i was told the problem is with the current payment and to provide the invoice of the current payment which i did and they acknowledge receive and asked me to wait for the outcome.
The current client even asked me to send the payment back if the our bank is giving problems because they didnt made any complaints.
Again Mpoh is requesting for other documents for older payments dating back months that we contacted the clients and they have no issues with.
They blocked the account because of the current payment and i have provided the invoice already for it to be resolved.
I can not go back to the older payments dating months back as they were supposed to inform me months back if those payments had problems.
The funny thing is my account have been fine all along and why block it now when this current payment came in without any complain.
WH
Windy H's update14 Dec 2023, 14:46
Reviewer Update
Dear Standard Bank Hello Peter Team
Good day and thanks for the phone call,
It seems like there are two different people on this case, firstly i was told the problem is with the current payment and to provide the invoice of the current payment which i did and they acknowledge receive and asked me to wait for the outcome.
The current client even asked me to send the payment back if the our bank is giving problems because they didnt made any complaints.
Again Mpoh is requesting for other documents for older payments dating back months that we contacted the clients and they have no issues with.
They blocked the account because of the current payment and i have provided the invoice already for it to be resolved.
I can not go back to the older payments dating months back as they were supposed to inform me months back if those payments had problems.
The funny thing is my account have been fine all along and why block it now when this current payment came in without any complain.
Good day and thanks for the phone call,
It seems like there are two different people on this case, firstly i was told the problem is with the current payment and to provide the invoice of the current payment which i did and they acknowledge receive and asked me to wait for the outcome.
The current client even asked me to send the payment back if the our bank is giving problems because they didnt made any complaints.
Again Mpoh is requesting for other documents for older payments dating back months that we contacted the clients and they have no issues with.
They blocked the account because of the current payment and i have provided the invoice already for it to be resolved.
I can not go back to the older payments dating months back as they were supposed to inform me months back if those payments had problems.
The funny thing is my account have been fine all along and why block it now when this current payment came in without any complain.
Standard Bank's replyOfficial
14 Dec 2023, 16:25Hi Windy
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Dec 2023, 16:25
Official
Hi Windy
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***