ERNEST NKOANA-Standard Bank consultant hangs up the phone in my ear while I'm still talking.

Never in my life have I had a consultant hang up the phone in my ear. Ernest Nkoana from Card's Department did this. I'm disgusted that this is how consultants from Standard Bank are being trained to treat their customers. Standard Bank has a poor communication internally, Ernest Nkoana is telling me to call another division of Standard Bank to get information and give it to him (Card Department). That is NOT my job. The consultants do NOT update information on the system then they call me to do their work. I also struggled with Mandla Mbatha from Card Division about the exact same thing, he even refused to give me his full name and surname for accountability. It was only after I threatened to send in a complaint that he gave it to me. This is just not right.