Epic *****up on Cheque account closed in 2008, now handed over to Hammond Pole Attorneys

<p>It is clear that Standard Bank probably has the most *********** staff ever. I requested in 2008 that my Cheque Account be closed. I completed the documents at the Waterfall Rustenburg branch, after which I was told that the account was closed. No customer initiated transactions was done by me, but seemingly something went wrong at SBSA and the account was not closed. So although no deposits on the account, or any transaction iniated by myself, the bank systems then fails futher, and instead of the normal process in which if the account has no customer iniated transaction, it is suppose to go dormant after 6 months, it keeps on adding bank fees on fees on fees. And 8 years after I request the account to be closed, I start getting threatening calls from Hammond Pole attorneys. Upon phoning Standard Bank today, and spending just over 1 hour on the phone, also again being assisted by yet another hapless individual in their Legal Department call centre, who incidently insist that I apologize for being rude at their incompetance, I eventually get told that the debt was sold to Hammond Pole Attorneys, and that indeed the account hasn't been closed, and they can see that in 2011 there is a request for confirmation of closure, but no-one acted on it. </p> <p> </p> <p>Really awesome pathetic customer service. But what did you expect from a bank that prides themself on being the lead financial institution in South Africa.</p>