*** / EPIC FAILURE TO RESPOND AND NO- NOTICE OF CANCELLATION OF AGREEMENTS AND POLICY ********L PRACTICE

On the 18th November i app**** and was approved for an over-draft on my current account , after receiving agreement via email , i emailed the required documents for confirmation , i also advised on that email string that i am currently abroad so should the an agent need to speak with me i provided an alternate number. Now on the confirmation email it advises 24 hour turn around time from *** - this department is pathetic we waited a whole week with no response i sent 2 email follow up requests i tried calling from abroad ( don't do this ) CALL CENTRE NIGHTMARE - it gets even better after week of nothing and frustration -MY APPLICATION WAS CANCELED WITHOUT A SINGLE CALL BEING MADE OR A EMAIL RESPONCE TO ME NOTHING JUST CANCELD NO CUMMUNICATION DEAD and the only way i knew about it was my husband said try apply for it again (as previously this would advise application being processed) and behold i went through the application process AGAIN and was accepted etc. and as of the 30th November i have submitted the same documents and same request to *** - Please can i speak to a senior person in this department , i mean truly guys my family has banking with Standard for 55 years we have everything with Standard- we have shared joys getting our first cars our first home-loans with standard but the - where is the passionate follow through to see your clients happy and succeed - this gripe is not with all department's there are some good souls at Standard Bank bless you guys but this department *** needs a fire to be lite under them and some purging to happen.

I await a call back today and the completion of my application immediately this is unacceptable

Regards

Besternay Cristallides