Epic failure, as always...

There is a reason your name is Standard bank.Cause your service is therefor so fitting.I app**** to take out an additional amount on my home loan on the 24th of June and still I didn't hear anything.I sent all the documents in 10 days ago and nothing.I called again this week to find out what is the problem.They stated that there was no application.I sent emails and emails full of attachments to the consultant that emailed me the forms and checklist on the 24th of June.I have emailed to ask for feedback, no response.Your service is fitting to Less than Standard Bank.As a very good customer I am appalled by this gross treatment and you failure to act and respond. It is disgusting and I would never be able to recommend you for anything.You clearly do not care for good, but small clients. Only the big buck clients I assume are important to you.Yet,I have never in all my year paying my 2 bonds to you missed a payment or was even late.All my debit orders have always gone off perfectly.Please let me know if your not interested in my business so I can go to a bank that wants business. I am hurt and discouraged by your failure to act. Calls to management are not answered.Fix this now please