Epic 3 Debit Order

I noticed a debit order of R109 on my Standard Bank account from Epic 3, which I DID NOT AUTHORIZE. The debit order bounced as there were insufficient funds in my account, and I was therefore charged a fee for the Unpaid Item. Upon contacting the Standard Bank call Centre, I was told that nothing can be done as the bank considers ALL debit orders as transactions the customer actively authorized. He refused to reverse the fee charged on my account for something I had absolutely no control over.

Now this for me is total BS and I've had enough now. I'm not the 1st to complain about this Epic3 company. It's all over the internet, by now Standard Bank should've flagged this company as a **** and not allow them to debit their client's account without authorization from the customer. I've been banking with Standard Bank for 10 years now and it's always the same issue. It's time I moved all my debit Orders to a bank that can at least protect me from ********.