Entitled staff bordering on Rassism

Went to Standard Bank Menlyn Main, and found that the stafc there is totally absent, and those there were more interested in chatting on their cell phones or with each other, than rather helping the paying customers. They were permenantly walking aroumd, trying to look busy, a tactic now days used as an excuse not to do the work they are overpaid to do. An absolute disgrace that an institution such as Standard Bank can tolerate this third world entitled mentality. As clients we expect service and at a respected rate, as we to have jobs to go to and work to do. There is no excuse for pathetic service, nothing. The staff is definitely not at all qualified to work with people let alone with my hard earnned monies. This entitled mentality is RASIST and should not be tolerated here or anywhere, especially in Banking institutions. I have been here now for on a hour, i was the fourth person in after they opened and only one client has been assisted. And please don't blame corona virus, this is totally a mindset attitude birthed in the staffs entitled attitude.