Entitled disrespectful service provider

The ordeal a black person goes through, the oppression and ************** of black on black hate is heartbreaking...

Today at jabulani mall standard bank my partner was disrespected and frowned apon where the receptionist did not allow her to express reasons of being there or allowing her the opportunity to raise what brought her to the bank. She was shoved with a THE SYSTEM IS OFFLINE AND AYISEBENZI...No member of staff at the door to explain or welcome her instead the guard who said mama we offline. She needed medication for our sick child at dischem and the card declined multiple times the cashier said she rather bring cash and when she went to the bank the receptionist rolled her eyes whilst on her phone as said no the system isn't working and that the app wasn't available as she had earlier assisted another customer...Question is it still not working as you are handling your phone now as I am talking to you or you just not interested? She further asked what alternatives where available and was this a national problem could she use internet banking as she didn't have her phone because all she wanted was a balance check and an inter-account transfer...out of frustration she said the young girl's attitude is not right instead of interjecting and saying the system isn't working 1. acknowledge me and why I'm here 2. lets find a solution ... a guy not in uniform walked in and stood next to this lady behind the counter and said you cant say this is bull**** and wanted to forcefully remove her after a heated conversation he was not apart of from inception...my partner then said how so because if I'm a young person and i get treated this badly , what about my elderly mother who seeks refuge at the bank where she has her money saved her monies for years will she too get the same treatment...i am applaud how a great organization thinks this is a norm to treat black people in the location with such disrespect to be frowned apon without common curtesy . This cannot be true, where you are handled with disregard instead of being of being provided with a solution and service... she had to draw cash at an FNB ATM as redirected and suggested by the standard bank security who overheard the conversation and said mama because you are desperate for cash try drawing elsewhere... People who don't understand the importance of their jobs SHOULD NOT BE ALLOWED... RESPECT HONESTY INTERGITY should always be at the forefront irrespective of an account balance!