Entered Debt Review because of someone else using my Credit Card details - ***** case opened and nothing done about it

I have been a loyal customer with Standard Bank for the past 25+ years, so I am deeply disappointed that it has come to this. - I have approached Standard Bank on numerous times because of the fact that my Credit Card was being used for on-line shopping .BY.SOMEONE.ELSE - they had opened a case and stopped the card.. TWICE. - no money was recovered nor was anything done about - I am still expected to pay for things that I have not bought or have any knowledge of. Now, in order to get the debt (that does not belong to me) cleared, I had to enter into debt review because I cannot afford to pay off my credit card due to negligence for the bank.

Once my debt is paid, I will be taking my business else where