******** enrichment encouraged by supervision and supported by systems

Most appalling service imaginable.

The business banking division froze my transactional account pending documents to update the business profile

Said documents were submitted to Abraham Mapengo on the 23 October 2024

This division refused me the option of going to a branch to sign the mandate in a safe and controlled environment

At the end of January 2025, the account was frozen with ALL business funding unavailable. Leaving us unable to pay medicals and salaries not to mention service providers

The situation gets worse from here

The first forced level of escalation is Serufe Kweyama, whos contact number rang to voice mail for two days as "she was travelling"

The second and final forced level of escalation is Sachin Latchman, who answered once, referred me back to level 1 and then ignored my calls the following full day, again I must accept "apologies, I was on the road"

The long of the short is that in my opinion, Standard Bank Business promotes ******** enrichment by locking up business funds, and then deliberately fails to provide basic services to have the account unfrozen or funds transferred to an active alternative bank. This, again in my opinion is encouraged by Sachin Latchman and Serufe Kweyama

I will never tell another what to do and seldom write on a public domain or any form of social media. This said, I feel that the way standard bank Denys me access to my own funding due to their inability to provide the compliment and competence to maintain data systems, is worth sharing so hopefully other companies do not find themself in the same circumstance

P.S. Standard bank does not have a call centre for business complaints, you have to email ***