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KB
Katrien B

1 reviews | Active since Sept 2017

25 Jul 2022, 13:01

enquiry problems

I have tried contacting anyone from the bank that can help with an enquiry about annuity paid into an account that is suppose to be closed. We have tried calling the call center were I was redirected 4 times and had to explain the situation every time over and over. I was not closer to an answer. Then we reverted to emailing my enquiry. I send emails 3 times since last week and the closest I got was a no reply email. If there is any soul at Standard Bank that has 2 seconds and will not put me on a redirection merry-go-round I would be very grateful.

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Replies (3)
Standard Bank
Standard Bank's reply25 Jul 2022, 13:07
Official
Good Day Katrien

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

Kindly provide us with your account or id numbers in order for us to escalate your matter further. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support. 

Kind Regards 

Standard Bank Hello Peter Team
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Best regards,

KB
Katrien B's update25 Jul 2022, 13:20
Reviewer Update
Thank you for the reply.  The account is my fathers and he has asked me to help him with this matter. The account is WBJ Badenhorst - ***.
Standard Bank
Standard Bank's reply25 Jul 2022, 13:32
Official
Good Day Katrien

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 

Standard Bank Help Centre
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Best regards,