Enquiry counter

As this is the closest branch to my work I always go there and every time the service is bad and very slow! Examples include 1) April 2011 i requested to increase my online transfer limited, spent over an hour in the branch just to find the next day it was never done. 2) April 2014 i went into the bank to change my address only to find out months later it again was not done. 3) always long queues and slow service. Staff will be busy with a client then be interrupted and then just go help someone else. Went with my fianc? to ABSA to get something done on her account and received an much better service.