CK
Carol K
1 reviews | Active since Dec 2020
31 Dec 2020, 09:49
Enquiries
I hv been using this bank for years and i am very disappointed at their Burgersfort Tubatse Crossing branch, i stood on the queue for almost 2 hours yesterday but did not get help because it got late, i am dtill on the queue today n they still have 1 consultant on enquiries yet one customer gets almost 15 to 20 min.... Please teil us how is this efficiency..
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
31 Dec 2020, 11:57Hello Carol
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply31 Dec 2020, 11:57
Official
Hello Carol
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
04 Jan 2021, 15:56Good day Carol,
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team, we will update you as soon as feedback is received.
We appreciate your support and loyalty.
Kind regards,
Complaint Resolution Centre.
Kind regards,
Complaint Resolution Centre.
Standard Bank's reply04 Jan 2021, 15:56
Official
Good day Carol,
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team, we will update you as soon as feedback is received.
We appreciate your support and loyalty.
Kind regards,
Complaint Resolution Centre.
Kind regards,
Complaint Resolution Centre.
CK
Carol K's updateReviewer Update
29 Mar 2022, 12:00To date we still experience the same bad service...I'm on the queue as I type this..with 1 Consultant...can't you get someone to stand in while the other one is on lunch...
CK
Carol K's update29 Mar 2022, 12:00
Reviewer Update
To date we still experience the same bad service...I'm on the queue as I type this..with 1 Consultant...can't you get someone to stand in while the other one is on lunch...