AT
Awie T

1 reviews | Active since Aug 2016

06 Dec 2022, 09:03

Enough is enough FFS!

If you have been a client for many, many years you tend to be more forgiving. If, however the service provider seems to just stumble from the one crisis to the next, it eventually becomes too much to handle. Early in November 2022 I had a huge problem to try and get my FICA documents to Standard Bank. I couldn't go to a branch because of medical reasons. The online 'team' sent me from pillar to post, providing incorrect details for email delivery. Eventually they got it right and confirmed that the documents were received and were in order. Imagine my surprise yesterday, taking an important client out to dinner and being unable to pay for said dinner as my card was blocked. It left me fuming!!! So now, I just need to find out how to close all my accounts, enough is enough!

0
Replies (5)
Standard Bank
Standard Bank's reply06 Dec 2022, 09:12
Official
Hi Awie

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 

AT
Awie T's update06 Dec 2022, 12:02
Reviewer Update
18 Hours later, still no call and no access to my money and I am just getting more and more upset...
Standard Bank
Standard Bank's reply06 Dec 2022, 12:25
Official
Dear Awie

We have requested urgent feedback. 

We regret any delays you may have encountered so far. 

Kindest regards, Standard Bank Hello Peter Team*** 
AT
Awie T's update06 Dec 2022, 16:38
Reviewer Update
Shows you just how useless your organization is! Unable to resolve such a simple problem?
Standard Bank
Standard Bank's reply06 Dec 2022, 16:53
Official
Good day Awie

We apologize for any inconvenience caused in this regard.

We will follow up with our team and we will be in touch.

Kind regards

Standard Bank Hello Peter Team***